Yes, you are able to directly install SuperGIS Desktop 10 on the PC which has installed SuperGIS Desktop 3.3 But, before installing SuperGIS Desktop 10, we strongly advise you to uninstall SuperGIS Desktop 3.3.

Please navigate to Start > Programs (or All Programs) > Supergeo > License Verifier. After opening License Verifier, please choose the product desired to obtain a license and then click Single License or Floating License. Before obtaining the license, please make sure that the Internet has been connected. The details of getting license are provided in the Quick Start in installation disk.

When the message appears, it means you have not obtained the license of SuperGIS Desktop or the license has expired. The solutions are listed below:

1.If the license of SuperGIS Desktop you use is single license, please run License Verifier before your first time to use SuperGIS Desktop. Please click Programs > Supergeo > License Verifier and choose SuperGIS Desktop, and select Single license. Input the license key that is gained legally and click OK. Then, you can start SuperGIS Desktop successfully.

If SuperGIS Desktop still cannot be started, it might be because the license key has been used in another computer. Please check whether you are the only user of the license key. Or please contact with us, and we will be glad to solve your problem.

2.If the license of SuperGIS Desktop you use is floating license, please run Floating License Manager on the license server. Please click Programs > Supergeo > Floating License Manager. As Floating License Manager is opened, enter the license key that is gained legally and the license service is activated. Then run License Verifier on the client side, choose SuperGIS Desktop and Floating License, and enter the location of the license server. Then, SuperGIS Desktop can be started successfully. Please note that there is number limit on floating license. If the number of people using at the same time has reached the upper limit, the message mentioned above will show up when the other users start SuperGIS Desktop.

If SuperGIS Desktop still cannot be activated, it might because of Windows firewall. When the windows firewall on the license server turns on, SuperGIS Desktop on the client side cannot be connected to get licensed. Please click Control Panel > Windows Firewall > Exceptions > Add Port, add the port number 7700 and name it. Click OK, and the client side in SuperGIS   Desktop can connect to the server and obtain the license.

3.No matter for single license or floating license, if you use the license key for trial version, there will be time limit on SuperGIS Desktop. If the license for trial has expired, the message mentioned above will show up as well when SuperGIS Desktop is started. Then, you can choose to purchase the official version of SuperGIS Desktop or contact with SuperGeo to extend the trial period.

4.In Windows Vista/7/8 or higher, License Verifier should be run under the administrator account, and the obtained license will be recorded in the correct location. Otherwise, the message mentioned above might appear.