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FAQ
Tuesday, Jan 6, 2009 (GMT+8)
Customization
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Technology Support
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Education & Training
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FAQ
SuperGIS 2.2
Why does SuperGIS open, a message said ”License unavailable or license has expired, please execute License Verifier and attain SuperGIS license” appears?
1.
License should be accessed under the online status, please make sure the connection status is normal.
2.
Please check the serial number you entered is exactly identical to the number printed on Product License Card.
Please noticeit is case-sensitive and do not mix up number 0 and letter O.
3.
If connection is regular but the firewall is open, please activate Windows firewall and add a connecting Port of
“Tcp/ip”,entering “7700”, the connecting default value of SuperGeo License.
4.
The desktop serial number can just be used on one PC so that the same serial number is no longer useful to any
other PCs.
In activating SuperGIS, appears a message saying “VBA Error”.
1.
Please install VBA components from the Disk (SuperGIS 2.2\SuperGIS\VBA\VBA6.msi).
How do I install the software on Windows Vista?
1.
Go to Start>Control Panel>User Account Management>User Account, and select “Turn User Account Control On
or Off”.
2.
Clear the checkbox next to “Use user account control (UAC) to help protect your computer”.
3.
The computer will advise you to restart your computer, and please do so.
4.
Install SuperGIS. (After installation, you will need to restart your computer again) After the installation, launch License
Verifier to retrieve your license, and then you should be able to launch SuperGIS properly.
* After finished installing SuperGIS, please go back to User Account Management to check the checkbox “Use
user accountcontrol to help protect your computer”. After doing so, restart your computer to ensure its security.
When the sgp is opened, a red “X” appears to the left side of the layer, and the layer cannot be seen.
1.
The layer in the sgp cannot be located. Please right click on the layer name and go to Properties> Source> Path and
re-assign the path tothe actual file.
SuperPad 2.1
When SuperPad is launched, a message saying “License unavailable or trial time has expired, you can only use for 10 minutes” appears.
1.
This is because the license has not been retrieved or the license has expired. Please obtain a new set of
license or retrieve the license again.
Upon launching SuperPad, the program closes automatically after the announcement screen is shown.
1.
Please move the spm file that was opened last to another folder or change its name, then you can launch
SuperPad again.
The GPS position is displayed at an incorrect location.
1.
Click the Layer Manager
and on each layer click Layer Properties
. Click the Layer Manager and on each layer
click Layer Properties .
2.
Press the arrow to the right of
to expand the dropdown list. Then choose Map Properties> Projection to set the
.
coordinate system for the map.
No GPS signal.
1.
Please make sure that the GPS function has been turned on. (To open: press the arrow to the right of
, expand
the dropdown menu and select Turn On/Off GPS)
2.
Please press the arrow to the right of
, expand the dropdown menu and select System Settings. On the GPS
.
tab, check whether the COM PORT and Baud Rate coincide with the GPS device that you are using.
3.
If you are connecting to a GPS device through Bluetooth, pleas ensure that the Bluetooth has been activated.
How to record the GPS tracklog?
1.
Set the path to save the tracklog file. Press the arrow to the right of
and select System Settings in the
dropdown menu. Click the path tab and set the path to save the tracklog files.
2.
Press the arrow to the right of
and select Turn On/Off GPS in the dropdown menu. When GPS is turned on,
.
click Tracklog Record/Play, set the file name and format and press OK. The GPS tracklog will then begin to record.
3.
To stop recording the GPS tracklog, go back to the dropdown menu by pressing the arrow to the right of
and
click on Tracklog Record/Play
How do I draw points, polylines or polygons with GPS signal?
1.
After turning on GPS, add points by selecting Points as the input on the editing toolbar. To edit polylines, polyline has
to be chosen as the input method;to edit polygons, choose polygon as the input method. Only then will the Capture
Points using GPS, Add GPS Vertex and Add GPS Vertex Continuously be activated.
Can I not make the GPS signal as the map center?
1.
Press the arrow to the right of
and select Options. In the Display tab uncheck Automatically Pan Map.
Why does SuperPad not have any maps?
1.
SuperPad is a GIS software, so all maps (data) will have to be prepared by the users.
SuperWebGIS 2.1
Why is it that after I have created an Ultra version webpage, the map window is still empty?
1.
Please make sure that you have correctly installed .Net Framework and IIS (Start> Settings> Control Panel> Add or
Remove Programs> Add or Remove Windows Components> check Internet Information Services (IIS) to install)
2.
Under DOS (Start> Run> and type “cmd”), enter the following path: C:\WINDOWS\Microsoft.NET\Framwork
\v2.0.50727 and execute “aspnet_regiis –I” to manually activate .Net.
3.
If you have completed the two steps above and your map still failed to show, try to go to Start> Settings>Control
Panel> Add or Remove Programs (check Show Updates) and remove Windows XP security update KB939379.
License can also cause such problem. Please check. Please check that your software has been legally authorized.
Upon obtaining a set of valid license key, please run verification again using License Verifier and then restart your service.
IIS has been activated, but the webpage cannot show.
When this problem is encountered, there are two solutions:
1.
You might have installed another software that also uses Port 80, and the most common one is Skype. It is a
default setting of Skype to use Port 80, which would conflict with IIS settings. Therefore, please uncheck this
setting in Skype, restart your computer, and this problem should be solved.
2.
Go to Computer Management (mouse right click on My Computer> Manage), expand the index tree on the left
and right click on Default Web Site (Services and Applications> Internet Information Service> Web Sites> Default Web
Site) to view its Properties. Under the Web Site tab there is a TCP Port with default setting at 80. You can change this
to 81, to force IIS to use Port 81 instead. However, since the port is not default anymore, when you browse your web
site on local connection, you will need to define the port in the URL, such as: http://127.0.0.1:81/homepage.htm
Why doesn't the map content on my web site change when I have updated the map in Ultra version?
1.
Please go to the actual directory that you have generated for your web site using Ultra version and find a folder
named MapCache. Delete all files in this folder.
2.
Go to Tools> Internet Options and delete all “Temporary Internet Files”
3.
Launch SuperWebGIS Manager and appoint the map path again, remember to click Apply after doing so.
4.
Return to Ultra version layout and refresh the page.
Why does the message “Visual root has existed” appear when I try to create a web site using SuperWebGIS Manager?
1.
This is because the virtual directory name that you wish to assign to your new website already exists. Please
rename the virtual directory or go to IIS web manager to change the name of the exiting virtual directory.
SuperWebGIS map fails to display. When “SuperWebGIS Draftsman” is restarted in Services (Computer Management> Services and Applications> Services), a message that says “Service on the local computer started and stopped immediately” appears.
1.
This problem is caused by license authorization. Please check that your software has been legally authorized.
Upon obtaining a set of valid license key, please run verification again using License Verifier and then restart
your service.
Questions? Please e-mail to us :
staff@supergeotek.com
© 2001-2008 SuperGeo Technologies Inc.. All rights reserved.
(
and on each layer click Layer Properties
. Click the Layer Manager and on each layer 
to expand the dropdown list. Then choose Map Properties> Projection to set the 
, expand 
, expand the dropdown menu and select System Settings. On the GPS 
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